C O L L      C O M M U N I T Y     C O U N C I L



  •  Convenor:-  Vacant
  •  Secretary:- Pat Graham, 01 879 230374, Garden House, IOC
  •  Tresurer:- Louis Romeo, 01 879 230493, 17 Carnan Road Arinagour,IOC
  •  Kenny Macintrye, 01 879 230473, 11 Carnan Road, Arinagour, IOC
  •  Julian Senior, 01 879 230488, First Port of Coll, IOC
  •  Rob Wainwright, 01 879 230208, Cliad, IOC
  •  Three Vacancies


9th December 2015 An Cridhe at 19.30hrs (7.30 p.m.)


What is a complaint

Complaints made to a Community Council are likely to be in relation to action or lack of action taken by a Community Council collectively: procedural issues such as a departure from standing orders or the agreed constitution or else could relate to the conduct of an individual community councillor. It is important that the Community Council has an agreed procudure in place to deal with any complaints made and this is a requirement of the current Scheme for Establishment of Community Councils

While each Community Council is free to adopt their own tailored camplaints procedure, it is important that any procedure adopted consists, at the very least, of the following steps:-

1. Acknowledge complaint and intimate to complainant when and where they can expect their complaint to be discussed.

2. Place copy of the complaint on the agenda for the nexy scheduled meeting.

3. The terms of the complaint should be discussed in full and in public when it would be expected that an appropriate            resolution can be reached by the majority of community councillors present.

4. Irrespective of whether or not the complaint was present at the meeting, written confirmation regarding the outcome of the meeting should be sent to the complainant setting out what decision has been reached, any changes in procedure agreed as a consequence of the complaint and if appropriate an apology. The written confirmation should also set out that should the complainant remain dissatisfied by the response provided, they have the right to refer their complaint to Argyll and Bute Council who will consider whether to investigate the matter further.

Key principles when attending to complaints:-

1. All community councillors should be familiar with the complaints procedure on the basis that any community councillor could potentially receive a complaint (particularly important if there is an issue with conduct of an individual rather than a collective complaint). If the complaint is about an office bearer, it would be benefical to have an agreement that the person who is in receipt of the complaint be the person whose name is included on correspondence from the community council in regard to the complaint.

2. All complaints should be acted upon immediately - consider whether it might be necessary to set out an agreed timeframe for acknowledging the complaint within your procedure.

3. Complaints should be dealth with at the next scheduled meeting and the complainiant kept properly informed.

4. Responses must address all issues raised by the complainant.

5. The complainant must be advised of the action taken to resolved the complaint and any changes in procedures to be adopted as a derect result of the complaint.

6. If a complaint is upheld or partially upheld then the response must contain an apology.

7. The response must inform the complainant of how they might proceed if they remain dissatisfied with way in which the complaint has been handled/resolved.



The Community Council has a statutory duty to be part of Planning and Licencing. To this end we will print on this page current applications. Futher information can be found on the Argyll and Bute web site;- www.argyll-bute.gov.uk/planning. Individuals may either go through the system for themselves, or they can bring any concerns to the Community Council.

Week Ending 16th October 2015


Erection of 2 semi-detached dwelling houses and formation of vehicular access

Land South of Arinagour Primary School, Carnan Road, Arinagour, Isle of Coll.

Applicant: Argyll Community Housing Association (ACHA)

Grid ref 122385 - 756943


Week Ending 28th August 2015


Erection of agricultrual building

Fearann Beag, Isle of Coll, PA78 6TE

Applicant: Mr Ian Rae

Grid Ref: 117972 - 758832



Mary Jean Devon 

Roddy McCuish

Neil MacIntyre

Alistair MacDougall




Minutes of meeting

AUG 2015

30th April 2015 (Coll & TireeCC)

8th April 2015

4th March 2015 (special)

11 February 2015

14 January 2015

8 October 2014

13 August 2014

11 June 2014

9 April 2014

12 February 2014

11 December 2013

11 September 2013

10 July 2013

8 May 2013

13 March 2013

9 January 2013

14 November 2012

12 September 2012

4 July 2012

AGM Ordinary Minutes 9.5.12

28 March 2012, special meeting

7 March 2012

11 January 2012

9 November 2011

14 September 2011

12 July 2011

AGM 11 May 2011

11 May 2011

9 March 2011

2 Feb 2011

10 Nov 2010